The Ehsaas Program and Benazir Income Support Program (BISP) help poor and deserving families in Pakistan. Many people are getting Rs. 10,500 through these programs. But sometimes, when people go to an ATM or payment center to collect their money, they see a problem called the 938 error. This issue stops them from getting their payment. The 938 error is not due to your fault. It is a system error. In this article, we will explain the causes of the 938 error and guide you on how to fix it quickly and easily.
| Problem | Solution |
| Fingerprint not matching | Retry or visit the BISP office |
| Wrong or outdated CNIC information | Update your details at BISP |
| Collecting money in wrong district | Visit the correct district payment center |
| Survey not completed or expired | Complete a new dynamic survey |
Contents
- 1 What is 938 Error in Ehsaas 10500 Payments?
- 2 How to Fix the 938 Error in Ehsaas 10500 Program
- 3 Fingerprint Problems Causing the 938 Error
- 4 Other Reasons Behind the 938 Error in Ehsaas Payments
- 5 What Happens After the 938 Error is Fixed?
- 6 Tips to Avoid 938 Error in Future Ehsaas Payments
- 7 Conclusion
- 8 FAQs
What is 938 Error in Ehsaas 10500 Payments?
The 938 error appears when you try to withdraw your Rs. 10,500 payment, and the system cannot process the request. This mostly happens at ATMs or BISP payment centers. It is a technical issue and does not mean you are not eligible. Many times, it is due to a system delay or error in your data. You may still have money in your account, but the error prevents you from receiving it. The Ehsaas team is working to fix these issues as quickly as possible to help all deserving people.
How to Fix the 938 Error in Ehsaas 10500 Program
If you face the 938 error, the first step is to visit your nearest Ehsaas or BISP office. There, explain your problem clearly and show your CNIC. If you have any messages or documents, show them as well. The staff will check your details and tell you if your data needs to be updated. They may also fix fingerprint issues or update your payment center. After this, you may be asked to wait for a confirmation message. Once it is fixed, you can go again to collect your Rs. 10,500 payment.
Also Read: When Will You Receive the Next BISP Payment After the First One?
Fingerprint Problems Causing the 938 Error
Many people see the 938 error because their fingerprints do not match the records. This is a common issue. Your fingerprint may be unclear, or the system may not recognize it. If this happens:
- Try again after cleaning your thumb properly.
- If it still doesn’t work, visit the BISP office and ask them to scan your fingerprint again.
- Make sure you are using your own CNIC and not someone else’s.
Your payment will only be released if your fingerprint matches the record in the system.
Other Reasons Behind the 938 Error in Ehsaas Payments
Sometimes, the 938 error is caused by your CNIC or location data being wrong or old. For example, if your address is different from the place where you are collecting the money, the system may block the payment. Also, if you completed your survey many years ago, you may need to do a new survey. The BISP office will check your details and tell you if anything needs to be fixed. Once your data is updated, the system will allow your payment without problems.
What Happens After the 938 Error is Fixed?
Once your problem is solved, you will get a confirmation SMS from 8171 or BISP. This message will tell you where and how to collect your money. After receiving this message, go to the mentioned payment center with your CNIC. Make sure your fingerprint matches your CNIC and that all your information is correct. This will help avoid more problems in the future. If you don’t get a message, you can also call the BISP helpline or visit the office to check your payment status.
Tips to Avoid 938 Error in Future Ehsaas Payments
- Update Your Records: Keep your personal information correct in the Ehsaas or BISP system.
- Check CNIC Validity: Make sure your CNIC is not expired and all details are correct.
- Verify Fingerprints: Ensure your fingerprint is working and matches the system records.
- Update Address If You Move: If you change your home district, update your new address at the BISP office.
- Complete the Survey: If your survey is incomplete or very old, do a new dynamic survey.
Conclusion
In this article, we are sharing all the details about the 938 error for Ehsaas 10500 payments. The error is usually caused by fingerprint problems, wrong CNIC details, or survey issues. You can solve it by visiting the nearest Ehsaas or BISP center and updating your data. After the issue is fixed, you will get a message about your payment. By keeping your records correct, you can avoid this error in future and continue receiving your payments easily.
Also Read: New BISP Budget Announced – June Qist Rs. 14,500 for 1 Million More Beneficiaries
FAQs
Can I fix the 938 error without going to the BISP office?
No, the error usually needs a visit to the office because biometric or data updates must be done in person.
How many days does it take to fix the 938 error?
It usually takes 2 to 3 days after submitting your details at the BISP office, but it may vary depending on your case.
What if I never received a message after fixing the issue?
You can call the 8171 helpline or visit the BISP office again to check your payment status and get help.
Do I need new documents if my CNIC or fingerprint is already in the system?
You may not need new documents if your CNIC is valid, but for fingerprint issues, they might ask you to reverify.